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📢 BIG NEWS 📢 Five9 today introduced a powerful suite of AI-powered innovations at Five9 CX Summit 2025, extending the next evolution of its Five9 Genius AI suite. The updates introduce AI across routing, quality management, and analytics – bringing these capabilities together within a unified ecosystem designed to support how organizations enhance customer engagement. New AI-powered capabilities introduced by Five9: 🔹 Agentic Quality Management (AQM) 🔹 Genius Routing 🔹 OneVUE 🔹 Adaptive Di
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In the latest episode of Five9 AI in Real Life, Tim Crawford, CIO Strategic Advisor at AVOA, sits down with Teddy Liaw, CEO of NexRep, LLC, to discuss how AI is actually being used in the contact center today. From leveraging AI to qualify thousands of agent applications each week to using it as an augmentation tool—not a replacement—for human agents, Teddy shares real-world insights on: ☑️ Where AI delivers the most value today ☑️ How to balance opportunity with risk ☑️ Why AI works best when i
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