Retail News & Insights - Retail TouchPoints
3 days ago · Since the inception of the Store Design & Experience survey, retailers have repeatedly emphasized the importance of the in-store experience, especially its unique role in driving consumer connection and... Retail TouchPoints is a brand of Emerald X LLC. By clicking the button and submitting information, you acknowledge and agree that your ...
Walmart is Sharing More and More of its Data with ...
Jan 25, 2024 · Three years ago, the company launched a concerted effort to refine and distribute that rich resource, not just for itself but also for its suppliers. The result — a suite of data insights tools called Walmart Luminate — is now being used regularly by Walmart merchants and suppliers under the banner of the company’s Data Ventures division.
Walmart Debuts Immersive, Influencer-Led - Retail TouchPoints
May 22, 2024 at 12:10 PM EDT. By Adam Blair. Image courtesy Walmart. Just a few weeks after making real-world products available for sale within Roblox, Walmart has debuted Walmart Realm. This immersive experience features three distinct shopping environments designed around social trends and influencers: the underwater world of So Jelly ...
Latest News & Articles - Retail TouchPoints
California Increases Penalties for Retail Theft with a Focus on Repeat Offenders. Californians overwhelmingly passed Proposition 36 — which increases the penalties for certain theft and drug crimes — by a margin of more…. Get access to exclusive content including newsletters, reports, research, videos, podcasts, and much more. Retail ...
Chewy CEO: ‘Customer Care is the Right Mantra to Focus on’
Jan 16, 2022 · The metrics Chewy does focus on back up its approach to customer service: “The cohorts that have interacted with customer care have a higher lifetime value and longevity than other customers,” said Singh. “It proves out mathematically and experientially that customer care is the right mantra for us to focus on.”. Advertisement.
Brands Pop into the Surreal as 3D Billboards Surge
Mar 22, 2023 · Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming.In the new series “Stimulating Retail,” join award-winning sensory designer and Harvard neuroscientist Ari Peralta as he breaks down the science and tech behind some …
Lowe’s Launches New Loyalty Program for DIYers
Jan 10, 2024 · Lowe’s has launched a new loyalty program for “DIYers” that will sit alongside its existing MVP loyalty program for home improvement professionals. The new MyLowe’s Rewards program will offer do-it-yourself customers exclusive savings on items they need for their homes and allow them to earn rewards toward future purchases. “Lowe’s has been serving DIY customers for more than 100 ...
CVS Revamps Loyalty Program into Simplified Two-Tier Offering
Jan 4, 2024 · CVS Pharmacy has evolved its loyalty program into two simplified membership tiers: the free loyalty tier will remain branded as ExtraCare, while the paid membership — previously called CarePass — has been rebranded as ExtraCare Plus.Launched nationwide in 2019, the newly renamed ExtraCare Plus program currently has more than 6.5 million members, on top of the more than 74 million members ...
6 Trends Driving Store Design Innovation in 2024
Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props. Nearly two-thirds (63%) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. As omnichannel capabilities become table stakes, brands and ...
The Home Depot Introduces New Associate-Facing App, Updates …
Jan 12, 2023 · The Home Depot is enhancing its associate experience with a new app developed to help them prioritize tasks more effectively, and a new pay policy that rounds clock-ins and clock-outs to the nearest minute rather than the nearest 15 minutes.The new app, dubbed Sidekick, is aimed at improving the customer experience as well. Sidekick is powered by machine learning and works to guide associates ...