Tech companies and developers looking to plunge billions of dollars into ever-bigger data centers to power artificial ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Perfect Presentation for Commercial Services Co. (2P) signed an outsourcing contract for the operation of the General ...

MELVILLE, NY, Dec. 29, 2025 (GLOBE NEWSWIRE) -- Canon U.S.A., Inc., a leader in digital imaging solutions, proudly announces its 17 th consecutive recognition as a Center of Excellence by ...

FPJ: How has Zoom’s strategy in the India SAARC region evolved since its entry in 2019, considering the rapidly changing ...

Next-generation global BPO provider Hugo Inc. and Gold Mountain Communications, LLC (GMC), a leading U.S.-based live operator contact center ...

SAN FRANCISCO, Oct. 27, 2025 /PRNewswire/ -- Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk ...

AMHERST, NY — Sumitomo Rubber Industries announced on Tuesday plans to open a technical center in Western New York to help support its design and product testing within the North and South American ...

There’s no denying Apple’s reputation for producing some of the coolest and most cutting-edge tech for folks like you and me. From desktops and laptops to phones and tablets, there’s an Apple product ...

Over the past few months, we have come across numerous cases where sophisticated AI tools have been used to duplicate a person’s voice and trap a person in financial scams. Experts have also warned ...

COLUMBUS, Ga. (WRBL) — Columbus Technical College held its official groundbreaking ceremony for the Col. Ralph Puckett Jr. VECTR Workforce Development Center. The Veterans Education Career Transition ...