Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

AI agents can reason through complex questions, understand intent, communicate naturally, and handle tasks that used to ...

There are two questions I’m tired of hearing, and I’m certain you’ll recognize them. They are posed by overworked podcasters ...

The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...

A good butcher should welcome questions and offer assistance. If they won't answer yours, it could signal problems that you ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

The most successful embedded fintech products combine great products with a team of people who know how to guide customers ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.

Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

One of the major things we talk about with large language models (LLMs) is content creation at scale, and it’s easy for that to become a crutch. We’re all time poor and looking for ways to make our ...