In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

While many 988 call-takers say they feel well prepared to pick up any crisis call, they say short staffing can create a ...

North Fork Elementary’s central location off Broward Boulevard, just east of Interstate 95, has made the school campus a ...

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One of the most pressing challenges facing the Catholic Church in the United States today is the steady rise in young Catholics who abandon the faith before they reach adulthood. A new approach — one ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Maryland Gov. Wes Moore on Tuesday announced the creation of a commission to consider redrawing the state’s House map, the latest escalation in the nationwide fight over mid-decade redistricting. “My ...

From the opening possession Sunday, the Eagles made one point clear crystal: Despite their failure to spring the run game from under center against the Vikings, they were willing to try that formation ...

If you thought the Lions’ game-opening drive Sunday against the Chiefs was long, it’s nothing compared to the debate that’s dragged on this week about Detroit’s overturned touchdown. The Lions used 9 ...

The National Hurricane Center is tracking a tropical system forming in the central Atlantic, with a high probability of becoming a tropical depression or storm within the next day. As of Tuesday ...