Transparency with customers is a competitive advantage, not a risk. Here's how proactive communication improves Customer ...

From AI and customer experience improvements to shared services and smarter IT, state and local governments are using modern ...

What if your next big sales lift didn’t come from another pricey ad campaign—but from a postcard? With shopify direct mail, ...

KALAMAZOO, MI — Over 260 contract employees who provide services for Beacon Health System will need to reapply for their positions if they wish to keep them. The 262 employees, who work for TouchPoint ...

Over the past decade, following Amazon’s lead, big-box stores and other national chains have fundamentally altered what customers expect from the shopping experience. Local and regional retailers must ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

In late 2024, Klarna’s CEO Sebastian Siemiatkowski announced that AI could already perform the jobs humans do. The company paused hiring for more than a year, cut its workforce from 5,500 to 3,400, ...

Customer expectations are evolving faster than most CX strategies can keep up. In 2026, speed, personalization, and seamless human-AI collaboration will define the brands customers trust and stay ...

The customer data infrastructure powering most enterprises was architected for a world that no longer exists: one where marketing interactions could be captured and processed in batches, where ...