AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

AI agents can reason through complex questions, understand intent, communicate naturally, and handle tasks that used to ...

The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...

A good butcher should welcome questions and offer assistance. If they won't answer yours, it could signal problems that you ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

The most successful embedded fintech products combine great products with a team of people who know how to guide customers ...

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.

Investors have plowed billions of dollars into AI startups that promise to help answer annoying customer service calls for businesses big and small. PolyAI has just raised a new round on a $750 ...

One of the major things we talk about with large language models (LLMs) is content creation at scale, and it’s easy for that to become a crutch. We’re all time poor and looking for ways to make our ...