A good butcher should welcome questions and offer assistance. If they won't answer yours, it could signal problems that you ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Tension: Companies have more customer data than ever, yet struggle to balance immediate revenue needs against long-term ...

AI agents can reason through complex questions, understand intent, communicate naturally, and handle tasks that used to ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.

The most successful embedded fintech products combine great products with a team of people who know how to guide customers ...

Investors have plowed billions of dollars into AI startups that promise to help answer annoying customer service calls for businesses big and small. PolyAI has just raised a new round on a $750 ...

Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

“Survey fatigue is real,” says Brad Anderson, President of Product and Engineering at Qualtrics. He acknowledged that many ...

One of the major things we talk about with large language models (LLMs) is content creation at scale, and it’s easy for that to become a crutch. We’re all time poor and looking for ways to make our ...