Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

As we step into 2026, Google has shared a live blog listing 5 ways artificial intelligence (AI) agents will reshape the work.

RBI Governor Sanjay Malhotra urges staff to focus on customer centricity, regulatory calibration, and financial inclusion in ...

A business built on one-of-a-kind eyeglasses and stellar customer service and craftmanship will close its doors in the coming ...

Australians ringing customer service have long been used to calls being answered in the Philippines or India, but soon the call could be answered in Bali – by an expat Aussie.

Retirement doesn't mean you have to stop working. Explore 15 remote job options curated for baby boomers and embark on a ...

Governor Sanjay Malhotra on Wednesday asked the Reserve Bank staff to persist with regulatory calibrations and sharpen ...

These top-rated hair growth treatments are loved by shoppers and can help with reducing shedding and supporting hair health, ...

Over 60 and looking for work? These 18 companies actively hire older workers, value experience, and offer flexible roles and ...

From creating new categories of skill sets to reshaping how work is structured, AI will enter a new phase of adoption at the ...

Uncovering the source of the discrepancy can involve scrutinizing estimating practices, material pricing, cost allocation ...