The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

Apollo.io reports that sales reps waste time on manual dialing; effective dialer software improves productivity and ...

When using the integration, Agentforce Trust Layer protects proprietary data, which is also governed by the company's security standards, Salesforce said. ChatGPT respects existing permissions and ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Create a CRM using Excel with dropdown customer selection and FILTER plus XLOOKUP, saving time while keeping leads and deals organized.

Emerging AI-powered data discovery and semantic search tools promise to cut through the fragmentation, helping CX teams turn ...

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

When you look at the modern business environment, you will see how growth no longer depends only on marketing reach or ...

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its marketing automation system, reflecting broader changes in how organizations manage communication, engagement ...

As enterprises modernize, the question is no longer whether to use SAP or non-SAP tools, but how to make them work together ...

With a new year swiftly coming, Steve Miranda, Executive Vice President, Applications Development at Oracle, recently joined the CRM Playaz to discuss what the year ahead has in store in the ...