Product returns can be a drain on your business's resources. You don't want to dedicate such a significant chunk of your annual budget to processing product returns, giving refunds and shipping ...

As the world pays new attention to supply chains, the focus has been on delays in delivering products to stores and consumers. We’re mostly scrutinizing the “forward supply chain,” the path from raw ...

Managing product returns remains a big issue for retailers. Once seen as an unavoidable cost to the business, now they are viewed as an expense to be managed like any other. In the U.S. alone, ...

Akeneo’s 2025 Consumer Returns Report found that 43% of consumers have returned a product in the past year after pre-purchase information was incorrect. On average, consumers return two products each ...

Customers often overuse return policies. Especially when it comes to the fashion industry. Why not order several sizes and send back the one that doesn’t fit? For consumers, it is ideal. For producers ...

E-commerce has simplified shopping for consumers, but it has also made returns significantly more complicated — and more common — for retailers. About 1 in 5 items bought online are returned, three ...

E-commerce may make shopping more convenient, but it has a dark side that most consumers never see. Say you order an electric toothbrush for Father’s Day and two shirts for yourself from Amazon. You ...

Installed Building Products is benefitting from the current housing market and is earning historically high returns on invested capital. I believe that these returns will revert to their mean due to ...

When online shopping became mainstream, customers enjoyed the convenience of being able to order from the comfort of their home. Retailers with an online presence saw enormous growth in their online ...

Costco customers often search for deals on food and furniture by buying in bulk, but it is the lenient return policy that seems to have grabbed the attention of some members. The wholesaler ranked as ...

Product returns are booming. According to the National Retail Foundation, in 2020, consumers returned approximately $430 billion in merchandise to retailers — about 11% of total U.S. retail sales.

As brands navigate today’s shifting retail landscape, returns recommerce is becoming an essential strategy to unlock accessible price points, foster customer loyalty and stay agile. Returns recommerce ...