Using STAR helps you tell a clear, concise, and impactful story about your skills and experiences. It’s a great tool to ...

Hiring the right person to join the team can be overwhelming for a brand-new manager with little or no interviewing experience. The pressure to choose wisely, especially if you’re lacking a clear ...

So, you’ve got an interview for a call center job, but maybe you’re thinking, ‘I’ve never worked in a call center before, ...