Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. I was watching the news a few months ago and saw several ...

Generational habits matter. Each generation communicates differently, so brands must avoid a one-size-fits-all strategy to build lasting loyalty. AI comfort varies. Younger customers welcome AI-driven ...

It’s no secret that the supply chain is currently in chaos. However, despite customers’ awareness of these issues, it’s still unclear for many how these global delays will impact their daily lives.

Do you communicate with customers and leads through multiple channels? Keeping on top of your social, phone, email, voicemail, and inbox is time-consuming yet urgent. Good communication management can ...

From the moment a borrower expresses interest in getting a loan to the final repayment, a bank’s communication strategies shape the customer’s perception of its lending process. Many financial ...

A 2023 Axios HQ survey found 77% of leaders think their communications provide the context employees need to do their jobs well, while only 46% of staff felt the same way. Company growth, new ...

Opinions expressed by Entrepreneur contributors are their own. Align teams for a seamless customer journey and foster cross-functional collaboration for success. Build trust through authentic customer ...

Effective customer service requires a balance of automation and personalization. Automation tools like chatbots are cost-effective and can provide 24/7 support, but too much reliance on them can ...

AI is transforming collision repair, and you don’t need big budgets or tech expertise to start. Here’s how shops can adopt practical tools today and gain an edge.

Most business communication suffers from a fatal flaw: it's written by committees trying to offend no one and appeal to ...

Do you communicate with customers and leads through multiple channels? Keeping on top of your social, phone, email, voicemail, and inbox is time-consuming yet urgent. Good communication management can ...