Selling through eBay gives your company access to over 100 million potential customers, but negative feedback from one of them could make others think twice before buying from you. If your efforts to ...

[url=http://arstechnica.com/civis/viewtopic.php?p=29686963#p29686963:2zdcp996 said: Uxorious[/url]":2zdcp996]Wait a minute, businesses can spend $1.44 for a click ...

Beginning May 19, eBay Inc. sellers will no longer be able to leave negative or neutral feedback on buyers. The changes, first announced in January, set off a firestorm of criticism and some boycotts ...

Sellers on eBay can no longer leave negative feedback for buyers, so what are they doing when they're upset about a buyer's remarks? Filing lawsuits—at least in the case of Joel Jones. UK resident ...

When you’re confident in your ability and actions, you’re more open to learning how you can improve. My colleague Stacey Finkelstein and I first discovered this in a study in which we asked our ...

Customer feedback can be a powerful tool to drive growth—especially when it's not what you want to hear. When faced with unfavorable reviews or feedback, there is always an opportunity to learn ...

As a business owner, nothing can ruin your day as fast as a negative customer review posted online. There is, however, a silver lining. Negative feedback allows you to learn from your mistakes and ...