Context-aware SMS and a strong WFO integration story are the key innovations in the most recent release. This seems to be the week of cloud contact center, certainly here on No Jitter. Eric Krapf, ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

Valuing employees goes a long way in delivering a superior customer experience. Casey's did a systemwide rollout of AVA (Automated Voice Assistant), a conversational AI voice ordering system powered ...

Moving beyond traditional temp agencies, iJility delivers custom workforce solutions designed to improve productivity, reduce labor costs, and enhance operational efficiency for the warehousing, ...

Magnit Global announced a series of award wins that underscore the company’s innovation and commitment to modern contingent workforce management.

Who bears the responsibility for preparing the workforce for the AI age? Industry expert Josh Bersin notes that thriving in this era requires redesigning work, jobs, and organizational ...

Listen to this episode on the player below or subscribe for free on YouTube or Spotify. The Center for Digital Government’s Teri Takai sits down with HP’s Todd Gustafson and Larry Meadows to discuss ...

The Department of Defense has initiated a far-reaching transformation of its civilian workforce through the Workforce Acceleration and Recapitalization Initiative, formalized in the Deputy Secretary ...

DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced it has raised $11.5 million in new funding.

Feb. 10—WILKES-BARRE — The Pennsylvania Department of General Services (DGS) this week introduced a space optimization initiative to reduce the Commonwealth's leased space and enhance ...

Any business leader knows last-minute changes can wreak operational havoc. Today’s businesses face a never-ending barrage of complex problems while simultaneously dealing with ever-mounting customer ...