If you’ve ever seen a hospital struggling with understaffed and overwhelmed doctors and nurses, you know how critical workforce planning is. The right staffing ensures quality care, while poor ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

The 2002 E-Government Act kicked off critical investments in information technology aimed at improving the transparency, efficiency and effectiveness of federal operations. In fiscal 2020, agencies ...

To paraphrase Mark Twain, "Never let the facts get in the way of a good argument." For decades, stakeholders and critics have argued the issues involved in federal pay, but credible, readily ...