One year ago, Salesforce announced Customer 360, a customer data platform that aims to integrate customer information from all of an organization's siloed data sources. Now, Salesforce is rolling out ...

Salesforce announced new observability tools inside of Agentforce Studio, bringing deeper visibility, monitoring, & ...

Salesforce launches Agentforce Observability to give enterprises real-time visibility into AI agent behavior, solving trust ...

Salesforce builds out its customer data management capabilities and teams up with AWS and Genesys on an open spec for data exchange At last year's Dreamforce, Salesforce launched Customer 360 to map ...

Salesforce said that agent analytics and optimization capabilities are available today in Agentforce Studio, the company’s ...

The ultimate goal of pulling customer data together into a customer data platform (CDP) is building more meaningful customer experiences in real time. Up until now, that's been more aspirational than ...

The holy grail of customer experience these days involves gathering all of the data on an individual customer into a single record. Today at Dreamforce, the company’s massive customer customer ...

The latest update is out from Salesforce ( (CRM) ).

Today, Salesforce (NYSE: CRM), the world’s #1 AI CRM, announced the general availability of Agentforce 360, the culmination of a year of transformation, redefining how work gets done in the age of AI.

Cloud-based software and AI Customer Relationship Management (CRM) provider Salesforce has announced the general availability of Agentforce 360, the “culmination of a year of transformation, ...

India remains one of Salesforce’s fastest-growing markets, with more than 14,000 employees across Bengaluru, Mumbai, Delhi, ...

Salesforce and Google announced Wednesday that data from Salesforce's Sales Cloud can now be imported directly into Google Analytics 360. The integration stems from a strategic partnership that the ...