There is no question that vendors that don’t offer software-as-a-service (SaaS) products are risking market share. It’s been true in almost every market, where disruptive companies such as Salesforce ...

One of the biggest challenges that faces most small and medium-size businesses is competing against larger firms while having a much smaller budget. In a smaller organization, the IT staff must ...

As part of a product upgrade, a company that sells web-based applications for managing IT infrastructure has added directory integration to one of its products to simplify user sign-on. ManageEngine, ...

If there’s one department that gets labeled as complicated, it’s usually IT. Information technology departments deal with complex systems and detail-oriented tasks that other groups within large ...

Leveraging LANDesk's years of Service Desk development and customer experiences to introduce a pre-configured SaaS Service Desk solution, LANDesk Service Desk FAST START provides enhanced ...

As more companies are pushing their information technology (IT) departments to continue using the same technology and make it last longer, the job of help desk professionals becomes magnified as more ...

It feels like just yesterday we were installing software from discs, right? Now, pretty much everything runs through the ...

In this episode of eSpeaks, Jennifer Margles, Director of Product Management at BMC Software, discusses the transition from traditional job scheduling to the era of the autonomous enterprise. eSpeaks’ ...

BOSTON--(BUSINESS WIRE)--AppNeta, the leader in performance and availability insight for business-critical web applications, today announced application extensions for Desk.com and Zendesk with its ...

Cloud computing is behind the success and popularity of SaaS (software as a service), allowing users to access web-based applications hosted by a cloud provider. Consumers and businesses flock to the ...

Add Yahoo as a preferred source to see more of our stories on Google. If there’s one department that gets labeled as complicated, it’s usually IT. Information technology departments deal with complex ...