Climate surveys ask questions about individuals’ experiences of belonging and inclusion; bias, harassment, and discrimination within an organization (usually a department, program, or the university ...

To use your CX program as a customer engagement tool, each survey goal and each survey item should answer the question: What am I really asking? While a customer will never see this question, they ...

Surveys are a major part of a voice of the customer (VoC) program. Here are some considerations — and questions — you should consider. Companies that don’t measure the impact of Voice of the Customer ...

In the spring of 2025, the Wellness Program team administered a survey to all benefits eligible CWRU employees via a direct email invitation and gained valuable insights and feedback, including the ...

While online surveys often qualify as being exempt under Exempt Category 2, remember that there are qualifications involved in both this category and HRPP policy. Always contact the Institutional ...