Labor disputes have been in the news. Strikes in the U.S. automotive and entertainment industries have served as reminders of tension not only between workers and management but also between humans ...

In a world of personalization, instant gratification, speed, tech, data and AI, there is a delicate balance that must be struck between automation and knowing where a human touch is needed. As we see ...

ActionBase – Human processes are business processes that generate a business outcome that is heavily dependent on interactions between people. These are also called “tacit interactions†by ...

'Don't Believe the Hype'—so says the famous Public Enemy song. But it seems adland is not paying attention. 2022 was the year of all things metaverse. From Mark Zuckerberg to countless luxury brands ...

Customer service leaders face increased challenges of gaining efficiencies while still improving the customer experience (CX). While artificial intelligence (AI) and automation have gained significant ...

With today’s tech tools at their fingertips, business leaders and their teams are learning to redefine the creative process. The Fast Company Executive Board is a private, fee-based network of ...