In nearly all regions and industries, markets for products reflect the impact of globalization. The tactic of competing on price is increasingly giving way to a wider range of factors—including ...

Total Quality Management is a formal management style premised on the notion that measurement of a finished product or project is insufficient to ensure quality. Instead, each process necessary for ...

The objective of this work is to improve the quality of patient care in the admission office service of the University Hospital Virgen del Rocío (HUVR) by standardizing and systematizing its ...