Campaigners have called for action amid reports a growing number of households on smart meters are being cut off by energy companies. A rise in the so-called 'switch by stealth' of people being forced ...

Millions of people in the UK have a prepayment meter to pay their energy bills which they top up with credit. They are a unique way to pay because you buy your energy in units before you use it. This ...

UK energy regulator Ofgem has ordered energy companies to suspend the forced installation of prepayment meters in the homes of customers who have fallen behind on their bills. It comes as British Gas ...

Energy companies have been called on to voluntarily stop the practice of forcibly moving customers to prepayment meters without taking every step to support households struggling to pay bills first.