Navient, a major student loan collecting company, agreed to cancel $1.7 billion in debt owed by more than 66,000 borrowers across the U.S. and pay over $140 million in other penalties to settle ...

Biden forgave student loans for borrowers who went to schools accused of fraud. Private borrowers are struggling to get the same relief from Navient.

Some borrowers told Insider they want to pay off their debt but often can't, because they can't get through to the company servicing their loans.

The Consumer Financial Protection Bureau last week said it had reached a $120 million settlement with student loan giant Navient that could lead to compensation for hundreds of thousands of borrowers.

Student loan payments plague millions of Americans, and with interest constantly accruing, it can sometimes feel like there's no end in sight. For some consumers, it can even make handling everyday ...