When it comes to measuring their customers’ satisfaction, too many companies have settled into a comfortable rut of changing their approaches to get the results they want. It’s like buying a treadmill ...

A 2016 survey of executive leadership found that 90% of CEOs believe that consumers are one of the greatest impacts on business performance and strategy. However, customer satisfaction provides an ...

New white paper explores how companies get a competitive edge when seeing themselves through customer eyes New white paper explores how companies get a competitive edge when seeing themselves through ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Customer loyalty and satisfaction are crucial components of ...

As organizations design the experience they want to offer their customers, two important questions surface that all leaders should consider: How will your unique customer experience be measured? And ...

This article will discuss 6 KPIs that can be used to clearly determine whether a brand is providing an exceptional omnichannel customer experience. Many brands use key performance indicators (KPIs) to ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. Providing excellent customer service doesn’t just foster ...

Why does your company make a profit? It earns profits from your satisfied customers. Can you grow or even survive as a business without satisfied customers? I recently spoke at the CFO Leadership ...

When it comes to customer satisfaction, courtesy and service, the U.S. Mint is the Neiman Marcus of government agencies. In an annual survey that measures how well the federal government serves the ...

The third-party hotel management market is a unique niche for which there is very limited information available on competitor performance on guest satisfaction. While hotel operators rely on ...

Who would you say is the most important part of your company’s success: your employees or your customers? I believe both greatly impact your day-to-day operations and your bottom line. And I’ve ...