HOW DO YOU HANDLE customer complaints? Most contractors think they do a good job of resolving them. But when asked, "How do you know?" most owners/ CEOs respond, "I don't!" Research shows that if ...

Patients come in many shapes and sizes. So do their complaints – from the seemingly trivial to the ones that will obviously trigger a malpractice lawsuit. A practice that masters the management and ...

Picture this: You are meeting with a junior employee who tells you that she is concerned that a group within the organization is failing to comply with certain banking regulations. Or imagine this: ...

It is important to understand that customers who take the time to complain and give feedback to companies about their products, services or experiences are providing them with an extremely valuable ...

In 2024, claim handling accounted for 65.2% of closed complaints. Here’s a deep look by claim, insurance and coverage type, and disposition. Consumers are increasingly filing insurance complaints as ...

This is the second part of a three-part series exploring workplace retaliations claims. The first article, “Navigating Workplace Retaliation Claims, Part 1: Understanding Retaliation and Preventing It ...

Every property manager has to deal with complaints from tenants, it comes with the territory. But if you can find a way to effectively manage issues as they arise and keep your tenants happy, you may ...

One of the toughest business lessons to learn is that you can’t please everybody all the time. And while that may be simple advice, it’s easier said than done. Whether you’re a hard-line executive who ...