If you have ever fantasized about chucking a failing computer out the window, you’re not alone: “Computer rage,” some researchers say, has become a disturbingly common phenomenon. Almost 20 percent of ...

A common experience for most people, when dealing with anything digital, is frustration 1. Any organism whose goal is thwarted will experience this set of behaviours, cognitions, and emotions 2, which ...

Some customers expect stores to run on pure magic with no understanding of how the real world actually works. So when a hurricane delayed one customers’ computer repair, instead of being understanding ...