Join us in Washington, DC this November for KMWorld 2023 where you’ll get practical advice, hear inspiring thought leadership, and have access to in-depth training and workshops on how KM and related ...

Thomas M. Koulopoulos is president of the Boston-based Delphi Group, professor of knowledge management at the Boston College Wallace E. Carroll Graduate School of Management and the author of four ...

Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. Perhaps Sam Altman is right. Perhaps agentic AI ...

While the contact center is ripe for AI innovation, agents are still struggling to find answers efficiently. How can knowledge managers and beyond effectively use AI to uncover insights hidden within ...

The following four case studies look in depth at the challenges faced by knowledge management officers (KMOs) across various headquarters. In each case, the KMOs exercised exceptional staff officer ...

Building, collecting, transferring, sharing, preserving, maintaining and utilizing knowledge is essential to developing and keeping the necessary technical expertise and competences required for ...