Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers. The “buy now, pay later” company’s use of AI to ...

Klarna CEO Sebastian Siemiatkowski bragged on Tuesday that his company’s new OpenAI-powered customer service chatbot was doing the work of 700 people—nearly two years after Klarna laid off about 700 ...

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. The CEO of e-commerce site Klarna expressed concerns about how ...

Headlines announcing Klarna’s AI pullback were wrong, its CEO says. Instead of retreating, it’s handing more tasks to the bots. Klarna’s AI push has been the loudest, if not the boldest, attempt to ...

Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...

Klarna‘s favorite new employee never takes a coffee break. The buy now, pay later platform announced this week that, within one month, its artificial intelligence-powered assistant has handled ...

Klarna is a $7 billion “buy now, pay later” startup. On Wednesday, the company said its AI chatbot “is doing the equivalent work of 700 full-time [customer service] agents.” In 2022, the company went ...

Klarna is all in on AI, so much so that it made a chatbot of its CEO to take customer service calls. The AI said it handles routine queries, freeing up human workers to focus on complex issues. We ...

Klarna, a Swedish financial technology company known for its controversial buy now, pay later program, is pushing back on reports that it regrets pivoting away from human employees and prioritizing ...