At the end of this year, the MTA will fully move over to the tap-and-go payment system OMNY, but some riders are complaining about payment problems right now.

STATEN ISLAND, N.Y. -- Recently, the New York City Department of Social Services announced that the Fair Fares program would begin using the MTA’s OMNY fare payment system. This program, which offers ...

NEW YORK (WABC) -- This week's MTA Hero is Collette Anderson, the director of customer communications for New York City Transit. As part of her job, Anderson regularly handles calls and concerns about ...

Two decades after they replaced subway tokens, the Metropolitan Transit Authority’s MetroCards will be replaced by contactless payment options to ride New York City’s subway and buses. The cards, used ...

The iconic yellow MetroCard, a symbol of New York City transit for nearly three decades, is set to become a relic of the past. The Metropolitan Transportation Authority (MTA) has revealed plans to ...

Iconic New York eateries are saying goodbye to the MetroCard with delicious food promos for New Yorkers to enjoy throughout ...

As part of her job, Anderson regularly handles calls and concerns about how to use MetroCards and how to navigate the subway system.

In January 1994, the MTA officially debuted MetroCards as part of its effort to phase out subway tokens. Now, the transit agency is working toward having a completely contactless fare payment system.

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. NEW YORK (PIX11) – If you are 65 and older ...