Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Haupt is a health and wellness editor at TIME. Haupt is a health and wellness editor at TIME. When you have social anxiety, walking into a room full of people can make you feel like every eyeball in ...

Haupt is a health and wellness editor at TIME. Haupt is a health and wellness editor at TIME. If your dad is a man of few words, you’ve probably already figured out that silence doesn’t necessarily ...

Knowledge Exchange Associate, Centre for Climate Change and Social Transformations, University of Bath How often do you chat about climate change? When the weather’s been “a bit crazy”? Maybe with an ...

I grew up in a family of talkers who drove our teachers crazy. I remember sitting in my English 102 class during college with just two weeks left in the semester. My professor looked at me and said, ...

Videos of caregivers chatting with babies as if they’re adults are going viral and sparking conversation. Instead of relying on traditional “baby talk,” some parents are choosing to speak to their ...