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I grew up in a family of talkers who drove our teachers crazy. I remember sitting in my English 102 class during college with just two weeks left in the semester. My professor looked at me and said, ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Provide information, set expectations, and look for an empathetic reaction, experts recommended. Kristen Fischer has written for numerous health publications, hospitals, and medical companies, and is ...