Since 1993, control of the three major elements of your customer relationships—product, information, and buying decision—has been shifting from business to customer. As you may remember, I’ve ...

Since 1995, control of the three major elements of your customer relationships – product, information, and buying decision – has been shifting from business to customer. As you may remember, I’ve ...

Chances are the way the markets been shifting, there is a need for rethink How committed are you to a belief system? Answering that question has the potential to reveal flaws in our thought processes ...

Do you ever wonder how you ended up on a random emailing list? I do. I suppose email cullers find names through things like what you shop for online, recent purchases, etc., but some of the emails I ...