Agent Assist – Avaya machine-learning algorithms can be applied to Google Cloud CCAI to determine the next best action by the agent, delivering the right information, step-by-step guidance, and ...

IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a digitally-engineered, tech-enabled global customer experience (CX) leader, announced initial outcomes from its collaboration with Google Cloud, ...

Numerous Google Cloud services, including those used widely within healthcare, such as Google Vertex AI Online Prediction, Dialogflow CX, Agent Assist and Contact Center AI, were down for nearly four ...

This week during Salesforce's TDX conference for developers, I spent a few good minutes with Nick Johnston, the company's senior vice president of strategic partnerships and business development.