In the dynamic world of field services, where precision and agility are vital, Large Language Models (LLMs) have emerged as powerful allies. However, these models have often been confined to the ...

In 2019, a pre-pandemic article by McKinsey, called the Coming evolution of field operations, outlined four essential trends that would shape the field service industry in the coming years. As well as ...

Artificial intelligence and augmented reality are terms that are not entirely foreign to us anymore. This is because so much of the technology that we enjoy today involves either or both of these ...

Ninety-four percent of customers say service influences repeat buying decisions. Today, 88% of customers say the experience a company provides is as important as its products or services, and 94% say ...

NEW YORK--(BUSINESS WIRE)--Aquant’s 2024 Field Service Benchmark Report highlights the evolving landscape of field service organizations as they seek to narrow the skills gap, meet customer ...

Across the field service industry, providers are exploring how new technology can modernize decades-old methods that have long hindered progress. Historically, field service businesses have functioned ...

NEW YORK & MUMBAI, India & SAN MATEO, Calif.--(BUSINESS WIRE)--Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS), a leading global IT services, consulting, and business solutions organization, ...

There’s an understandable nervousness among any workforce when you start talking about automation. It’s actually been 10 years since Oxford University academics Carl Benedikt Frey and Michael Osborne ...

Today’s dysfunctional supply chain makes it nearly impossible to scale service businesses that leverage subcontractor networks. But field service providers are now carrying a new tool that can help ...

Corporations are under immense pressure to reduce their contribution to global carbon emissions, yet in 2021 just one in five of the 2,000 largest publicly listed companies committed to net-zero ...