Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

As data centers shift from traditional automation to AI-driven operational autonomy, the core challenge for IT leaders is finding the right balance between machine autonomy and human control. AI ...

Sometimes, even a small increase in sales can lead to a significant increase in operating profit. One reason for this is the existence of costs that remain the same even when sales increase. In this ...

Long before COVID-19, disruptive technologies had already made significant inroads into traditional enterprises, compelling them to evolve their operating models for the digital age. The pandemic only ...

Whether you use Scientific Management, Lean, Agile or beyond, if you don’t plan technology changes accordingly, you’re on the road to chaos. To be greater than the sum of your parts, you must first ...

As modern technologies have opened the door to a virtually infinite array of new business models and disruptive possibilities, many tech organizations have responded by evolving their technology ...

The operating leverage ratio measures how much a company’s operating profit moves when its revenue moves. A business with high operating leverage turns a modest sales increase into a large profit ...