IN several ways, educational establishments and asylums are both mental institutions. An individual must show some improvements to graduate. The same thing must happen if people and organizations ...

IT'S always a pleasant surprise to learn from Toyota chairman Akio Toyoda this time about PDCA (Plan, Do, Check, Act). He says PDCA is wrong if we'll follow strictly the idea of W. Edwards Deming, the ...

Rob Thompson asks if an improvement system first devised in the 1930s is still relevent among the various other quality assurance schemes developed in recent years. The PDCA (or PDSA) Cycle was ...