Customer success management is essentially relationship maintenance, built on the foundation that the client feels genuinely attended to at all times, especially when problems arise. But when it comes ...

At Salesforce, we’ve built a business around helping our customers find success. This is based on a simple principle: If we don’t have successful customers, we can’t have a successful business. We’ve ...

If you walk into any tech office these days, you’re far more likely to see a team of dedicated customer success managers than account managers. Within the last decade or so, for many companies, ...

Customer success has become a fast-growing field in the tech industry as more companies seek to differentiate themselves from the competition with a personal touch. That said, there’s no one-size-fits ...