When you can track customers through your point of sale system, you can manage your relationship with your customers and improve your service. To track purchases effectively, you must be able to ...

Amazon will closely watch its customer service workers — specifically through their keyboard strokes and mouse movements, according to Vice. The e-commerce giant plans to implement this oversight ...

Find out how Virgin Trains radically reinvented their customer service from the inside out. Real change begins from within. Just ask Virgin Trains. By transforming from the inside out, they got on the ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

In today’s global ecommerce landscape, parcel tracking has become more than just a convenience—it’s an essential feature for both businesses and consumers. While customers crave transparency, ...

Opinions expressed by Entrepreneur contributors are their own. Customer service is one of those things that you just can’t ignore if you’re aiming for success and longevity for your startup. Customer ...

There you are, sitting at your airport gate, when the dreaded delay announcement comes. Most everyone lets out a groan, but from there, the emotions divert in a multitude of directions: phone calls, ...

"The customer always comes first"—it's a business mantra as old as time, but it's more relevant now than ever before. These days, the businesses that know their customers well enough and cater to ...

Which companies do Americans enjoy dealing with the most? Truth is, many of the names that top this annual list of best companies for customer service will not surprise you — they've been highly rated ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...