A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in ...

New Jersey businesses are stepping up their customer service game, trading indifference for genuine care, as seen in thoughtful interactions at car dealerships and insurance companies.

The digital age has made us a DIY economy in which millions of jobs no longer exist not because computers do the work, but ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...

Trust is built through genuine human connection, so AI should support human service — not replace it.

A noisy, cracked induction cooktop from Frigidaire leaves a woman chasing repairs, dealing with missed appointments, and ...