Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

Consumers have high expectations for convenient, seamless experiences across all points of interaction with a business, and frontline workers bear much of the responsibility for meeting those ...

TYSONS, Va.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today unveiled several new Frontline-Ready AI™ capabilities as part of its Fall 2025 Release. These ...

When analyzing the biggest challenges facing retail’s front lines it is critical to consider not just what, but who, is at the forefront of stores. The employees who interact with customers and manage ...

Organizations are often failing to tap into valuable knowledge held by frontline workers in their pursuit of improving customer experience, reducing costs, and growing revenue. That’s the thesis ...

Wayne, Pa. (GLOBE NEWSWIRE) — Frontline Education, a leading provider of administration software purpose-built for educators in K-12, today announced that Chris Collins has been named the company’s ...

"Retail and hospitality organizations are changing quickly, with new customer expectations and evolving workforce challenges," said Keith Pickens, global managing director for retail, hospitality, and ...