The transition from traditional content management systems (CMS) to digital experience platforms (DXP) and the adoption of headless architecture mark a new era of content delivery and customer ...

Rising demand for personalized interactions, enhanced customer satisfaction, and data-driven insights drive the Customer Experience Management software market ...

New York, NY-based Sprinklr was founded to develop full-featured suites of software to enable enterprises to manage various aspects of their operations that touch customers. The firm views its four ...

FORT WORTH, Texas--(BUSINESS WIRE)--ECI Software Solutions, a global provider of cloud-based business management software and services, today announced its acquisition of Avid Ratings, a Madison, ...

Verint Systems Inc. provides customer experience management software for businesses worldwide. The company is almost substantially complete in its transition from a perpetual license to a SaaS ...

“I am excited to introduce our next step in this journey, the Webex AI agent. This is in pilot right now, it will be available to our customers in an early calendar quarter in 2025. This AI agent ...

In an effort to further expand the breadth of its offerings, Web performance measurement firm Keynote Systems recently acquired NetRaker, a developer of customer experience management software. In ...

Genesys Cloud Services Inc., a major provider of customer experience management software, today announced that it has closed a $580 million funding round at a $21 billion valuation. The venture ...

LONDON--(BUSINESS WIRE)--Forsta, an industry-leading global provider of market research, customer experience (CX), and employee experience (EX) technology, today announced the achievement of Leader ...

The U.S. Department of Veterans Affairs (VA), one of the largest cabinet-level departments, created the federal government’s first customer experience office in 2015 to better serve the 9 million ...