Optimal data governance has several potential impacts on maintaining and continually improving an organization's customer experience. Data is the lifeblood of an organization. Customers and employees ...

The types of customer data business can collect are plentiful. However hoovering up all the data you can isn’t the best strategy. The types of customer data business can collect are plentiful, ...

HCLSoftware is a global leader in software innovation, dedicated to powering the Digital+ Economy. We develop, market, sell, and support transformative solutions across business and industry, ...

Integrating data and AI solutions throughout the customer experience journey can enable enterprises to become predictive and proactive, says vice president of product marketing at NICE, Andy Traba. In ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Jul 24, 2023, 09:00am EDT This article is more than 2 years old.

The federal Chief Data Officers Council’s various working groups envision several avenues where their work can improve customer experience—a priority in President Joe Biden’s management ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A customer data platform (CDP) collects data from online and ...

Customer experience shapes brand perception and loyalty, but gaps prevent many organizations from optimizing performance ...

Brands like Amazon have set the gold standard for a modern ecommerce shopping experience. Customers expect brands to show them the right product at the right price — and they don’t want to wait weeks ...

Chattermill, a platform that helps companies unlock insights by analyzing customer feedback data from across myriad digital channels, has raised $26 million in a Series B round of funding. Founded out ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

When Zendesk announced it was acquiring Momentive Global Inc. (the organization behind SurveyMonkey) for $4.13 billion last week, it might have felt like a steep price to pay, but it seems that ...