As the year draws to a close, we reflect on the insights and advancements in customer service. This article highlights CMSWire's top 10 customer service and contact center articles of the year, ...

Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst and expert perspective.

Simply Contact, a multilingual customer support provider managing more than 10 million customer interactions annually, ...

The contact center landscape has undergone a seismic shift in recent years, driven largely by advancements in autonomous ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Technology has changed the way we communicate. Nowhere is ...

A massive and rapid shift in customer expectations is underway. Customers want personalized and highly relevant experiences across each business interaction — and they want these experiences instantly ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

8×8 Inc. (NASDAQ:EGHT) provides an integrated AI-driven platform combining contact center, unified communications, and CPaaS ...

In the last five years, there has been a palpable shift in customer service standards—in contact centers especially, but not exclusively. Not that long ago within contact centers, the standard for ...

SAN JOSE, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ:EGHT), a leading provider of cloud-based unified communications and contact center solutions, today announced that Virtual Contact Center (VCC), ...