IP-based systems allow companies to route calls to home workers and satellite offices. Baxter Credit Union took a bold approach to upgrading its call center. In late 2002 it merged voice and data on a ...
Today, we’d like to talk about how Session Initiation Protocol can bring the call center a greater variety of ways to communicate. SIP, as readers may recall, has three important advantages over H.323 ...
British Telecommunications PLC plans to migrate its U.K. call centers to a new voice-over-IP (VoIP) system over the next two years, allowing around 9,700 call center agents on 124 sites to work as one ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results