Call centers often represent the hub of customer service. Many large organizations maintain call centers to make outbound calls and intake incoming calls to assist customers. While some organizations ...

May 12--Gilbert Burciaga, who has applied for about 20 jobs since being laid off three months ago, hopes an exam he took Saturday will give him a chance at one of 500 jobs at a Fresno call center set ...

Standard operating procedures, widely referred to as SOPs, give employees valuable information on how to conduct various tasks and procedures. In a call center setting, SOPs define everything from ...