No matter what industry you're in, few things are more important for your business's continued success than quality customer service. Improved customer service has been directly linked to better ...

“Empathy is the ultimate form of customer insight,” says business author and global customer experience expert, Don Peppers. At its core, empathy is all about understanding human experiences and ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--JDA ® Software Group, Inc., The Supply Chain Company ®, has been selected by Greggs to implement JDA ® Workforce Management to automate and optimize labor ...

The past two years have seen a massive surge in artificial intelligence, especially generative AI and the large language models (LLMs) that fuel it, leaving companies and customer experience leaders ...

If your satisfaction with your bank has gone down lately, you may be in the majority. The latest J.D. Power customer satisfaction study of U.S. banks shows consumer trust in retail banks has declined ...

It seems like artificial intelligence–AI–is all anyone can talk about nowadays, and not always in the most positive ways. It’s going to take over our jobs, it’s going to take over our planet–and maybe ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

A bipartisan pair of lawmakers, Sen. Bill Cassidy, R-Louisiana, and Mark Warner, D-Virginia, introduced legislation supported by the American Institute of CPAs to improve customer service at the ...