Airbnb CEO Brian Chesky said the company wants to increase its use of large language models for customer discovery, support and engineering.

The vacation rental company's Urgent Support Line was previously available only to people who listed English as their primary language. Andrew Blok covered home energy, with a focus on solar, and ...

Last month, four creative professionals (three of them Black) traveled into Rialto, California for an event that ended with seven police cars called on them by the neighbor of their Airbnb host. You ...

Airbnb has begun replacing human staff with AI agents, citing both significant cost savings and enhanced operational efficiency as key reasons for the shift.

Airbnb has announced the global expansion of one of its major safety features, the Urgent Support Line, to 11 new languages. The one-touch feature within the Airbnb app was first developed in 2020, ...

Airbnb is currently testing out a new AI-powered search feature. According to the company's Q4 shareholder letter, Airbnb is currently "integrating AI" into its app. One such integration, AI-powered ...