Branch County 911 dispatchers faced tower damage, power loss, and phone system failures during a tornado that killed three.

Oneida County has launched two new technology platforms for its 911 Center, one of which is an AI-powered non-emergency call handling system.

Oneida County has introduced two new technology platforms at its 911 Dispatch Center to modernize emergency response and help residents more efficiently.

Cops have fired back after a video allegedly showing a 911 dispatcher being rude to a caller went viral online. Bakersfield Police Department released the full, unedited audio of the exchange after a ...

An Allegheny County 911 dispatcher is off the job and facing criminal charges after police say she made a false call to officers.

Oakland’s 911 dispatch center is straining under the weight of chronic staffing shortages, relentless overtime and mounting ...

VOLUSIA COUNTY, Fla. – Inside Volusia County’s 911 communications center, a new voice is answering the phones and it’s not human. “Ava,” short for Automated Virtual Agent, is an artificial ...

An Allegheny County 911 dispatcher has been suspended and is facing criminal charges after police say she phoned in a bogus emergency that sent officers racing to her Upper Hill District apartment.

People in Vernon County can now reach emergency dispatchers by text. It’s part of a new upgrade to the county’s “Next Generation 911” system — ...

BROWARD COUNTY, Florida (WABC) -- A 911 dispatcher in Florida is being disciplined for failing to answer the phone. People tried calling in a medical emergency, but the phone just rang and rang and ...

Two Southcentral Kentuckians are among 28 new public safety dispatchers graduating from the state’s latest training academy class. Gov. Andy Beshear announced Friday that the graduates completed ...

The Putnam County Sheriff’s Office is currently hiring 911 emergency dispatchers to join its communications team.